FAQs
Frequently Asked Questions (FAQs)
What does Carryluxe sell?
Carryluxe offers a selection of luggage, travel bags, backpacks, and crossbody bags designed for travel, everyday use, and different types of journeys.
Where is Carryluxe located?
Carryluxe is based at:
1716 Utica Ave
Brooklyn, NY 11234
United States
How long does it take to process an order?
Most orders are processed within 1–3 business days after your payment has been successfully received.
Orders are handled during our regular business hours, Monday through Friday, from 9:00 AM to 6:00 PM EST (New York).
What is the daily order cutoff time?
Our daily order cutoff time is 5:00 PM EST (New York). Orders placed after this time may be processed on the following business day.
How long does shipping take?
After your order has been processed, standard delivery generally takes 7–12 business days.
Please keep in mind that delivery times are estimates and can sometimes be affected by carrier delays, holidays, weather, or other circumstances outside our control.
Is shipping free?
Yes. Standard shipping is free on all products available through Carryluxe.
Will I receive a tracking number?
Yes. A tracking number is provided once your order has been shipped. You can use the tracking information to follow your package's progress.
What payment methods do you accept?
We currently accept:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
Can I return an item?
Yes. Eligible purchases can be returned within 30 days.
Returned items must be unused and meet the applicable return requirements.
Who pays for return shipping?
Unless otherwise required by applicable law or agreed by Carryluxe, the customer is responsible for return shipping costs.
How will I receive my refund?
Approved refunds are issued to the original payment method used when the order was placed.
How long does a refund take?
Once your return has been approved and the refund has been processed, it generally takes 5–10 business days for the funds to appear in your account. The exact timing can depend on your bank or payment provider.
What should I do if my order is delayed?
First, check the tracking information provided with your shipment. If the package appears to be delayed beyond the expected delivery timeframe, contact our support team at support@carryluxe.shop and provide your order details so we can assist you.
What if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your shipping information. We will do our best to help before your order is shipped. However, we cannot guarantee that an address can be changed once an order has entered processing or shipment.
How can I contact Carryluxe?
You can reach us through:
Email: support@carryluxe.shop
Phone: +1 (914) 455-1711
Business Hours:
Monday–Friday, 9:00 AM–6:00 PM EST (New York)
Mailing Address:
1716 Utica Ave
Brooklyn, NY 11234
United States
We are always happy to help with questions about our products, orders, shipping, returns, or payments.