Shipping policy
At Carryluxe, we want your order to arrive safely and within the expected timeframe. This Shipping Policy explains how we process and deliver orders placed through carryluxe.shop.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are processed during our regular business hours:
Monday–Friday, 9:00 AM–6:00 PM
Eastern Standard Time (New York), GMT-05:00
Orders placed after our daily 5:00 PM EST cutoff may be processed on the next business day.
Please note that weekends and U.S. holidays may affect processing times.
Shipping Method & Delivery Time
We provide free standard shipping on all products.
After your order has been processed and shipped, the estimated delivery time is:
7–12 business days
Delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email. You can use the tracking information to follow the progress of your shipment.
Please allow some time for the carrier's tracking system to update after the tracking number is issued.
Shipping Address
Please make sure your shipping information is complete and accurate before placing your order. Carryluxe is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided at checkout.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@carryluxe.shop. We will do our best to assist you before the order is shipped, but we cannot guarantee that an address can be changed after processing has begun.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please check your tracking information first. If the tracking information has not updated or you believe your package may be delayed or lost, contact our support team at support@carryluxe.shop.
We will review the shipment information and assist you with the next appropriate steps.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible with your order details and photographs of the package and the item received. This will help us review the issue and determine the appropriate resolution.
Changes to This Shipping Policy
Carryluxe may update this Shipping Policy from time to time to reflect changes to our shipping procedures or services. Any updates will be posted on this page.
Contact Us
If you have questions about shipping, order processing, or delivery, please contact us:
Carryluxe
1716 Utica Ave
Brooklyn, NY 11234
United States
Email: support@carryluxe.shop
Phone: +1 (914) 455-1711
We are happy to help with your order and shipping questions.