Terms of service

Terms of Service

Welcome to Carryluxe. These Terms of Service govern your use of carryluxe.shop and any purchases made through our website. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our website.

1. About Carryluxe

Carryluxe operates an online store offering a selection of luggage, travel bags, backpacks, and crossbody bags for travel and everyday use.

Carryluxe
1716 Utica Ave
Brooklyn, NY 11234
United States

Email: support@carryluxe.shop
Phone: +1 (914) 455-1711
Website: carryluxe.shop

2. Using Our Website

You may use our website only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

Use the website for any unlawful or fraudulent purpose.
Attempt to interfere with the website's normal operation.
Gain unauthorized access to our systems, accounts, or data.
Submit false, misleading, or inaccurate information.
Copy, reproduce, or misuse website content without permission.
Use the website in a way that could harm Carryluxe, our customers, or our services.

We reserve the right to restrict or terminate access to the website when we reasonably believe these terms have been violated.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, and other information.

However, minor differences may occur between product images and the actual product due to lighting, photography, screen settings, or manufacturing variations.

We also reserve the right to correct errors, update product information, or change product availability at any time.

4. Prices and Product Availability

Product prices and availability may change without prior notice.

Although we make every effort to keep product and pricing information accurate, an item may occasionally be listed with an incorrect price or may become unavailable. If an error affects an order you have placed, we may contact you before completing the order or cancel the affected order and provide an appropriate refund.

5. Orders and Payment

When you place an order through our website, you are responsible for providing accurate billing, shipping, and contact information.

We accept the following payment methods:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

An order is not considered complete until payment has been successfully authorized.

Carryluxe reserves the right to refuse or cancel an order when necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or inaccurate customer information.

6. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Our regular business hours are:

Monday–Friday, 9:00 AM–6:00 PM EST (New York)

Orders placed after our 5:00 PM EST daily cutoff may be handled on the following business day.

7. Shipping

Carryluxe currently provides free standard shipping on all products.

After processing, estimated delivery generally takes 7–12 business days.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

A tracking number will be provided after the order has been shipped.

8. Returns and Refunds

Eligible products may be returned within 30 days, provided the items meet the requirements described in our Return Policy.

Returned products must be unused and in suitable condition for return.

Unless otherwise required by applicable law or agreed by Carryluxe, the customer is responsible for return shipping costs.

Approved refunds are issued to the original payment method used for the purchase. Once a refund has been approved and processed, it may take approximately 5–10 business days to appear in your account, depending on your bank or payment provider.

9. Customer Information

You are responsible for ensuring that information submitted to Carryluxe is accurate and up to date.

This includes your name, email address, phone number, billing information, and shipping address. Providing incorrect information may result in shipping delays or other issues with your order.

10. Intellectual Property

All content available on carryluxe.shop, including text, graphics, photographs, logos, product descriptions, page designs, and other materials, is owned by Carryluxe or used with appropriate authorization unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially use our website content without prior written permission.

11. Third-Party Services

Our website may rely on third-party providers for payment processing, shipping, analytics, website functionality, and other services.

Your use of certain third-party services may also be subject to the terms and policies established by those providers. Carryluxe is not responsible for the independent policies or practices of third-party services.

12. Disclaimer

We strive to keep our website available and information accurate, but we do not guarantee that the website will always be uninterrupted, error-free, or completely current.

To the extent permitted by applicable law, Carryluxe makes no warranties beyond those that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Carryluxe will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or services.

Nothing in these Terms of Service is intended to exclude or limit liability where doing so would not be permitted under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time. Changes will become effective when the revised terms are posted on this page.

Your continued use of carryluxe.shop after an update means that you accept the revised terms.

15. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws of the United States and the State of New York, without regard to conflict-of-law principles, except where applicable law requires otherwise.

16. Contact Us

If you have questions about these Terms of Service, your order, or our website, please contact us: